~ Help Desk ~

                                               

Accommodating your schedule with...


  • By appointment

  • Day and evening appointments at the same rate

  • Third shift services available

  • We consider the following PA counties local to us:

  • Adams

  • Bedford

  • Blair

  • Cumberland

  • Dauphin

  • Franklin

  • Fulton

  • Huntingdon

  • Juniata

  • Mifflin

  • Perry

  • York

  • We consider the following MD counties local to us:

  • Allegany

  • Frederick

  • Washington

  • We consider the following VA counties local to us:

  • Clark

  • Frederick

  • We consider the following WV counties local to us:

  • Berkeley

  • Morgan

  • That means that there is no travel fee and we do not mind the drive. We are willing to go anywhere else but travel expenses will apply.

    WHAT IS AND IS NOT BILLABLE:

  • Be it home, office, or on the road, we are just a phone call away.

  • General questions about services, what needs you may have, and the like are free, however answering technical questions are not.

  • Typical technical questions like "how to do something on the computer", "what plugs into what", and "what is an item or message" are all questions not considered free.

  • We do answer such questions for free as a follow-up to training or services already provided, but for new situations we offer several options to choose from.

  • AS NEEDED BASIS:

  • Our rate is $35 per hour.

  • There is a minimum billing amount of one hour for onsite service and a quarter hour for phone support.

  • Phone support is only billable if we are successful in answering your question.

  • Success in answering your question is not necessarily the answer you are desiring, but it may be the only solution.

  • Non-billable would be stated by us in the manner of, "Seeing I could not solve your problem, we will not bill you."

  • PRE-PAY PLAN:

  • For the on-call relationship, we offer a prepay option.

  • Prepay the minimum of $120 and you receive 4 total hours of phone support. Frequent callers may set up a larger prepaid balance.

  • This is a $5 an hour discount from our normal rate.

  • Call us about any subject but only those subjects that we provide answers or solutions for shall be considered deductible time.

  • Time is deducted in five minute increments at a rate of $2.50.

  • Your prepaid amount can be used for onsite service as well.

  • Prepaid balance rolls over each month.

  • Having a helpdesk person at your disposal is that simple.

  • REGULARLY SCHEDULED ONSITE:

  • This service provides a part-time but consistent relationship for companies that may not be able to afford a helpdesk person as an employee, or may not have enough work to keep an employee busy, or for companies that want the experience of a seasoned level 3 helpdesk person but cannot afford such as a full time employee.

  • This is the perfect solution - Schedule as many half-day blocks as your budget allows and save all your computer issues for that block of time.

  • A $5 per hour discount for this service gives you a rate of $30 per hour.

  • A minimum of 4 hour blocks must be scheduled per day, this is a minimum not a maximum. Schedule as many half days as you need.

  • Regular intervals are required, such as "2 half days per week" .

  • Phone support outside of the scheduled onsite time is in addition to but also at this discounted rate as long as the regularly scheduled appointments continue.

  • From the moment we come through the door until we leave, we can:

    • Repair what we can repair

    • Order parts with your permission for those items that need ordered

    • Rebuild computers

    • Install new computers

    • Troubleshoot user's questions

    • Conduct one-on-one training sessions

    • Upgrade software and hardware

    • Make sure computers have the latest updates including protection

    • And in the spare time, develop web pages for your company (that is $20 off the web design rate)






  • PROBLEM:

    Need a computer helpdesk person but cannot afford to hire or do not have enough work to keep an employee busy.


    PROBLEM:

    Want the experience of a seasoned level 3 helpdesk person but cannot afford such as a full time employee.


    SOLUTION:

    With GRO PC, having an experienced helpdesk person at your disposal is the cost effective way!


    GRO Personal Computer Company
    Harrisburg, PA - (717) 460-7881

    info@gro-pc.com

    In business since 1987!



    GRO Personal Computer Company