~ PC Maintenance ~

                                               

Accommodating your schedule with...


  • By appointment

  • Day and evening appointments at the same rate

  • Third shift services available

  • We consider the following PA counties local to us:

  • Adams

  • Bedford

  • Blair

  • Cumberland

  • Dauphin

  • Franklin

  • Fulton

  • Huntingdon

  • Juniata

  • Mifflin

  • Perry

  • York

  • We consider the following MD counties local to us:

  • Allegany

  • Frederick

  • Washington

  • We consider the following VA counties local to us:

  • Clark

  • Frederick

  • We consider the following WV counties local to us:

  • Berkeley

  • Morgan

  • That means that there is no travel fee and we do not mind the drive. We are willing to go anywhere else but travel expenses will apply.

    WHAT IS PC MAINTENANCE?:

  • It is the performance of routine tasks on a computer keeping it running efficiently. These tasks are similar to regular maintenance on a vehicle, but instead of routinely changing the oil every 3,000 or 5,000 miles, computer maintenance ought to be performed weekly or definitely monthly.

  • Yes, software runs automatically in the background but some malicious activity and failing issues are not found by these methods alone (see below).

  • The focus is not about how much is spent to keep the few hundred dollar computer running but in protecting your data that is sometimes, not replaceable. Additionally, you want to minimize downtime for employees.

  • Sure, your staff can perform several of the tasks we perform, but isn't your staff supposed to be working instead of worrying about IT functions?

  • And if you do have an IT employee, why not free that person up from routine maintenance and on to computer projects to further your business in regards to technology!

  • And if you do not have an IT employee, you cannot hire cheaper for an employee to perform these tasks, especially after hours.

  • We perform a scan for viruses, spyware, and look for other malicious activity. We perform the necessary software updates, defrag computers that need defragged, and even backup your workstation's crucial files (favorities, e-mails, my documents, etc.). We then check Event Viewer Logs and act on warnings and error messages. Additionally, we include tech support.

  • And all this for a low fee of just $1,000 a month for up to 25 computers. That is just $12,000 a year! Add $40 per month for each additional PC.

  • VIRUSES:

  • Viruses spread through many means, the most popular being e-mail and visiting websites.

  • Despite antivirus protection, not every virus is caught.

  • New viruses are discovered every day and antidote is only begun when it is discovered. That means viruses can enter a computer without detection and remain dormant.

  • Additionally, virus protection programs are usually set to update only once a week. That opens up a 7 day period that viruses can slip by. And if that file is not accessed for a period of time, the antidote is not applied to that file and remains on the computer.

  • A full scan of the computer should be run on a regular schedule to discover such new infections, then, when discovered, research how that file arrived and implement protective procedures.

  • SPYWARE:

  • As users surf the Internet, little undetectable applications are copied to the computer.

  • These programs, usually not found with virus protection, sends data out of the computer.

  • Most focus upon your browsing habits and tries to form advertisements to those habits.

  • But others are more threatening, like looking for passwords, financial records, and more.

  • Some spyware monitor keystrokes so that even though the password is not visible, the keystrokes are known.

  • Regular scanning of computers using multiple applications is the only way to greatly reduce the threats.

  • Even Microsoft's free and active software to prevent such is not reliable. Subsequent scans of such computers have revealed hundreds of infections that it missed.

  • SOFTWARE UPDATES:

  • From time to time, software needs updated to fix bugs, keep out intruders, or keep up with other vendor's updates.

  • However, not every update is appropriate to your computer. Just because it is available does not mean you should install it.

  • Unless you have an IT person, automatic updates should be turned off, and each update should be scrutinized.

  • Updates have caused computers to be needing rebuilt, disabled features, and also made other vendor software incompatible.

  • DISK DEFRAGMENTATION:

  • Files are saved in blocks. Some files require lots of blocks. The computer stores files where space is available, and if there is no space, then the blocks are separated with flags pointing to the next collection of blocks. The file is called fragmented, i.e., it is in fragments or broken up.

  • Thankfully the computer knows how to piece everything together when you open the file, however, it will take a little longer to bring up the file because of the fragmentations.

  • After a long period of using the computer, there can be lots and lots of fragments, which can slow down overall performance.

  • Now although the computer knows how to pull the pieces together when needed, sometimes it forgets where the parts are leading to a corruption of the file.

  • So logic says, if there are lots and lots of files fragmented, the potential for corruption increases.

  • Good news, Windows comes with a program called DEFRAG to put the pieces together again.

  • Bad news is that you may not use the computer while the DEFRAG program is running or the program restarts. So it should be used after hours.

  • More bad news is that the DEFRAG program ought not to be used if there is a small amount of fragmented files. Over usage can cause other poblems. So you should analyze first and then run the program.

  • Now you are placing more IT responsibilities upon the staff, but you also do not want to pay your staff to stare at the computer until it is finished in an hour or so.

  • BACKUPS:

  • Most companies do not worry about workstation backups.

  • Some companies provide a network drive to be available for users to share, however, that requires the user to remember to copy files to it and in many cases, they are limited in size.

  • And then there are the files that users forget to copy. How about that e-mail file that is buried on the user's computer? How about the FAVORITES folder? And how about things stored elsewhere on the C: drive?

  • Our solution is to purchase inexpensively, an external drive solely for backup purposes. Then through a little batch programming or software applications, backups can occur regularly.

  • But again, we need to keep the control out of the user's dependency for two reasons: first, users are not reliable and second, if they were all reliable at the same time, it can bring down the network.

  • During off hours, periodic backups can be performed quickly without degrading the network.

  • EVENT LOGS:

  • An Event Viewer is a program found under the Control Panel in Administrative Tools.

  • The purpose is to view the logs of certain activities ocurring on the computer such as security issues, application issues, and system issues.

  • A yellow warning or a red error can point to some serious errors and can slow down a computer's use as well as start up time. Even every day applications can be hampered from starting quickly.

  • Fixing many of the issues requires technical know how. And even then, not all fixes are appropriate for the office environment.

  • On top of that, not everything you read on the Internet is safe to try as a fix.

  • The wrong registry change could mean the computer needs rebuilt and even a loss of data.

  • TECH SUPPORT:

  • Many of the questions that the office has are usually able to be handled over the phone or e-mail.

  • Included with this package, we can provide tech support.

  • So you could say that it is PC Maintenance plus tech support. What a deal!

  • And if there are common issues between users and repeatable issues, we are willing to create a helpdesk Intranet informational page so as to provide even quicker responses to the office.

  • So now you get PC Maintenance, a tech support person, and an internal web designer (not programmer).

  • With ASAP response, users will not need to be bothering the tech savvy person in the office, who usually has their own work to deal with and not IT issues.


  • GRO Personal Computer Company
    Harrisburg, PA - (717) 460-7881

    info@gro-pc.com

    In business since 1987!



    GRO Personal Computer Company